Visitors to and users of the site are referred to as "user", "you", and "your" and Company is referred to as "we", "us", and "our".
On the site, we provide information about Company [the "Service"]. Use of the Site, including all materials presented herein and all online Services Provided by Company, is subject to this Policy. This Policy applies to all site visitors, customers and all other users of the Site. Accessing this Site constitutes a use of our Site and a full acceptance of this Policy and its terms.
WHAT INFORMATION DO WE COLLECT?
This Site collects the personal information you voluntarily provide to us, which may include your name, phone number and e-mail address. If you opt-in to receive email notifications, the option to unsubscribe will be included in every email.
We collect the following information during a site visit unless the Do Not Track option in your web browser tells us otherwise:
IP address [sanitized to the first 2 bits for analytic reporting]. Note however that your full IP address is always collected and contained in our server logs outside of the tracking system. This would be used for trouble shooting or security purposes [ie: identifying attempts at hacking] only.
-Web browser software, version, and plugins enabled
-Operating system software and version
-Device type [ie: mobile, computer]
-Length of time on each page
-Page Load times
-How you entered the site [ie: direct entry by going to countryroadgreenhouses.ca or being referred by another site such as a search engine]
-Recurring visit information [total number of visits, average time spent in total on the site, date of first visit, date of last visit, etc.]
-We don't want to know where else you've been on the internet. We don't like being tracked ourselves, so we don't feel its right to subject our users to even more unnecessary tracking. That being said, we do collect information during site visits, for what we have described in this policy. We store cookies on your computer for linking your session, and that's all they are used for.
The information that we collect is the bare minimum possible to provide a better customer service experience for our users. We capture analytical information such as the number of unique hits, number of page views, and what pages your visiting on our site, however, identifying information such as IP addresses are de-identified before being added to the analytics.
HOW DO WE USE THE INFORMATION WE COLLECT?
We may use it to deliver services. We do not use your personal information for purposes other than those for which it was originally collected unless we first obtain your consent to do so. We use it to serve you better and respond to requests, to offer you special offers, new products and services. In addition, we may use such information to:
-Provide you with timely and reliable fulfillment of requests
-Do all things necessary to administer those services
-Deliver merchandise and services that you purchase online
-Register you on countryroadgreenhouses.ca
-Facilitate payment for your purchases
-Confirm your orders and delivery information
-Respond to your customer service inquiries or requests
-Communicate offers, benefits and featured items to you
-Administer giveaways, contests, birthday programs and similar promotions
-Find and stock the products you want
-Customize your shopping experience and for other uses for which Country Road Greenhouses has obtained consent
HOW CAN I OPT-OUT?
Please let us know if you do not wish to receive correspondence from us by clicking on the unsubscribe button in an email. If this does not work, please contact us and we will opt you out of all future correspondence. Please note that we may retain information about sales transactions and booking information for record keeping and in order to process returns/exchanges and provide services relating to previous transactions.
HOW DO YOU PROTECT MY INFORMATION?
WE do our best to protect your information for any unauthorized access, misuse, or disclosure and we use a variety of security measures to keep it safe, including secure networks and limited access to your information. However, you acknowledge that personal information you voluntarily share online on any website, could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner. You agree to notify us for any breach of security or unauthorized use of your information. Your personal information is only accessible by those who need to access it to provide you Service and use it in the ways described in this Policy.
WHO DO WE DISCLOSE YOUR INFORMATION TO?
We limit disclose of your information to disclosure as required to in order to comply with the law, to protect our rights or the rights of others, or to enforce our policies Non-personally identifiable information if viewable by only the staff members who need to know, as well as our website designer [Google Analytics]
HOW LONG DO WE RETAIN YOUR INFORMATION?
Country Road Greenhouses Inc.
52043 Range Road 231
Sherwood Park, AB T8B 1A2
We welcome your questions, comments and concerns.
Please review our website Terms and Conditions which govern your use of our Site.
Our Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, plants, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous material, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care Products
To complete your return, we require a receipt or proof purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted if applicable) books with obvious signs of use, CD, DVD, VHS tape, software, video games, cassette tape or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit card will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time be fore your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damages. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 52043 Range Road 231 Sherwood Park, AB T8B 1A2
To return your product, you should mail your product to 52043 Range Road 231 Sherwood Park, AB T8B 1A2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchange product to reach you, may vary. If you are shipping an item over $75.00, you should consider using a Trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
TERMS OF SERVICE
This website is operated by Country Road Greenhouses Inc. throughout the site, the terms "we", "us" and "our refer to Country Road Greenhouses Inc. Country Road Greenhouses offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices started here.
By visiting our site and/or purchasing something form us, you engage in our "Service" and agree to be bound by the following terms and conditions ["terms of Service", "Terms"], including those additional terms and conditions and policies referenced herein and/ or available by hyperlink. These Terms of Service apply to all users of the site, including without limitations users who are browsers, vendors, customers, merchants and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be, subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. WE reserve the right to update, change or replace any part of these terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these terms of Service, you represent that you are at least the age of majority in your province of residence or that you hve given us your consent to allow any of your minor dependents to use his site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction [including but not limited to copyright laws) You must not transmit any worms or viruses or any ode of a destructive nature. A breach or violation of any of the Term will result in an immediate termination of your Services.
We reserve the tight to refuse service to anyone for any reason at any time. You understand that your content[not including credit card information], may be transferred unencrypted and involve (a)transmissions over various networks; and(b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
WE are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
WE reserve the right at any time to modify or discontinue the Service(or any part or content thereof) without notice at any time. WE shall not be liable to you or to any third-Party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that may appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a cash-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed be dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions an contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website [including, the release of new tools and resources]. Such new features and/or services shall also be subject to these Terms of Service.
THIRD PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties. Third party links on this website may direct you to a third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. WE are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connections with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.
USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions(for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post mail or (otherwise (collectively, 'comments') you agrees that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). WE undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c ) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e ) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others;(i) to spam, phish, pharm, pretext, spider, crawl, or scrape: (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER of WARRANTIES, LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely or secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for an indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall Country Road Greenhouses Inc, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, loss revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based from contract, tort(including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any content (or Product)posted, transmitted or otherwise made available via the service, even if advised of their possibility. Because some provinces or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such provinces or jurisdictions ,our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Country Road Greenhouses Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising our of your breach of these Terms of Service of the documents they incorporate by reference, or your violation of any law or the rights of a third party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination agreement of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination: and/or accordingly may deny you access to our Services[or any part thereof].
The failure of us to exercise or enforce any right or provisions of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern you use of the Service, superseding any prior or contemporaneous agreements, communications and proposals whether oral or written, between you and us [including, but not limited to, any prior versions of the Terms of Service]. Any ambiguities in the interpretation of these Terms of Service shall not be constructed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 52043 Range Road 231, Sherwood Park, Alberta, Canada, T8B 1A2.
CHJANGES TO TERMS OF SERVICE
You can review the most current version of the terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org